Santa Cruz METRO - Customer Service

Customer Call Center
Open Daily, 8am - 5pm
Dial (831) 425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services)

Bilingual Customer Service Assistance
Customer Service Call Kiosk available at WTC 7 days a week, 8am–5pm
Customer Service Window at River Front Transit Center & WTC Monday-Friday, 8am–5pm
Bus Route Information
Trip Planning Assistance
Discount Photo ID
Lost & Found Services
Bus Pass Sales (including CRUZ Cards)
Bus Pass Mail-Order Forms
Reloading of new value onto CRUZ Cards

River Front Customer Experience Center
Open Monday - Friday, 8am - 5pm

603 Front St., Downtown Santa Cruz

(831) 425-8600

WTC Customer Service Window
Open Monday - Friday, 8am - 5pm

Customer Service Call Kiosk 7 days a week, 8am–5pm

475 Rodriguez Street, Downtown Watsonville

(831) 425-8600

To report an incident of discrimination:
- Please first read our Title VI Discrimination Policy
- Submit a Title VI Discrimination Complaint
To report an ADA 504 complaint:
- Please first read our ADA Complaint Policy
- Submit an ADA 504 Complaint
To request accessible information:
- Information found on this website can be provided in an alternative format upon request.
- Submit an accessible information request or call Customer Service during business hours.
- METRO will do its best to provide the requested alternative format within a reasonable time.
To report a Lost & Found item:
- Please first read important Lost & Found information
- Submit a Lost & Found report
To report a Paratransit issue:
- Please first read important ParaCruz information
- Submit a ParaCruz Customer Service Report
To report harrassment in a METRO vehicle or facility:
- Submit a Customer Service Report
- When Filling out the form, select "Safety and Security" from the "Help Topic" dropdown menu
- If you wish to report anonymously, call the Customer Call Center at (831)425-8600
To report all other issues, incidents, questions or commendations related to Santa Cruz METRO:
- Submit a Customer Service Report